Dettagli Posizione

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

Customer Support:

• Respond to inquiries via phone, email, or chat

• Assist with troubleshooting and issue resolution

• Provide accurate product and service information

• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content

• Enforce compliance with platform policies

• Escalate complex cases to specialized teams

• Ensure content quality, objectivity, and safety

• Italian fluency (C1 or higher)

• English proficiency (minimum B2)

• EU citizenship or valid residence/work permit in Portugal

• Strong communication and interpersonal skills

• Availability to work on-site in Porto

• Flexibility to work in rotating shifts, including weekends if needed

• EU ID or Passport

• Portuguese Residence Card

• Manifestação de Interesse (SEF proof of registration)

• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!

For candidates relocating from outside Portugal:

• Shared accommodation for up to 12 months (280/month, utilities included, deducted from salary)
• Hotel accommodation for up to 28 days (project-dependent)
• Flight reimbursement up to 400 after 6 months (economy class)

For candidates already in Portugal (in competitors housing):

• Hotel stay up to 15 days (project-dependent)
• Travel reimbursement up to 150 after 6 months (economy class)